General Terms & Conditions

The following terms and conditions apply to reservations made by private individuals, unless otherwise agreed. We reserve the right to apply alternative terms and conditions without prior notice.

Booking & confirmation

When making a reservation, your name, address, arrival and departure dates, and payment method are required. A booking is confirmed once full payment has been received. Reservations are binding upon verbal or written confirmation and issuance of a reservation confirmation number. The hotel reserves the right to request a credit card guarantee to secure the reservation.

Check-in & check-out

Check-in time 16.00 | Check-out time 11.00 Check-in is available from 4:00 PM on the day of arrival, and check-out is by 11:00 AM on the day of departure.

Payment

Aurora Collection Resort accepts most major credit and debit cards, as well as bank transfers. All rates are displayed and charged in EUR. Any outstanding charges must be settled in full by the time of check-out.

Cancellation, changes & no show

Please note that different policies may apply depending on the rate, event, or period. Flexible Rate (Individual Bookings): Free cancellation up to 90 days prior to arrival. Non-Refundable Rate (Individual Bookings): No free cancellation. No-Show Bookings: The resort reserves the right to charge the full reservation amount. Activities: Free cancellation up to 90 days prior to arrival. Changes or cancellations before this date can be made at no cost.

Guest behaviour in the resort​

We kindly ask all guests to respect the resort’s rules and guidelines. In the event of serious violations, the resort reserves the right to remove guests from the premises; in such cases, all charges for accommodation and services remain payable, and no refunds will be issued. For safety reasons, only checked-in guests are permitted in private areas, and room occupancy limits must not be exceeded.

Guest responsibility on the damage

Smoking of any tobacco products, including cigarettes, e-cigarettes, pipes, or cigars, is strictly prohibited inside all suites. Violations may incur a penalty fee of up to EUR 3,000. Guests are responsible for any damage caused, whether intentional or accidental, by themselves or their visitors, to the suite, hotel premises, furniture, equipment, or other guests’ property. Liability is determined according to general principles.

Force Majeure

Aurora Collection Resort accepts no liability and will not provide compensation for any interruption or failure in services caused by circumstances beyond its reasonable control. This includes, but is not limited to, natural disasters, extreme weather, fire, power or utility failures, acts of terrorism, or structural or technical malfunctions.

Insurance

All resort vehicles are covered by traffic liability insurance on Finnish public roads. We strongly recommend that guests obtain travel insurance to cover any unforeseen events. Please note that, unless otherwise stated in the cancellation terms, Aurora Collection Resort does not allow cancellations without fees, even if medical certificates or other documentation are provided.

Reclamations

Any concerns or issues regarding your reservation should be reported to our reception staff immediately.

Further inquiries

For any questions or additional information, please contact us at: sales@auroracollectionresort.com.